Memphis PRXE12D Dual 12 2-Ohm Loaded Ported Enclosure Power Reference Subwoofer. Please read our policy carefully as we cannot process a return in the unfortunate event that the below conditions are not met. We are an authorized online dealer offering quality products from reputable brands. Merchandise must be in its original condition and packaging.Merchandise must contain the original UPC codes. Merchandise must contain the original serial numbers. UPC codes and serial numbers cannot be altered or tampered with in anyway. Customers must include a copy of their professional certified installer receipt and note stating what is wrong with the unit. Merchandise that is discovered to be defective upon receipt will be replaced with the same model. You must allow us 48 hours (not including weekends), to inspect and fix the defective item(s). We encourage you to thoroughly inspect your order upon receipt. Customers are responsible for their products after signing for it. Large Merchandise includes the following. Televisions larger than 32 inches in size. Furniture and any other oversized products. You must also contact UPS to verify that the product was damaged. Upon verification we will issue you a replacement. If you received a defective item, we will replace the item. You must also contact UPS to verify that the package was damaged. Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number. Any product from which the UPC code has been removed from its packaging. Any product that exhibits physical damage or abuse. Any car audio equipment that has been installed or where the wires have been cut. Please note that products that are not eligible for return for any of the above reason(s) will be sent back to you at your cost and expense. HOW DO I RETURN AN ITEM? Please have your order number ready when contacting us. Step 2: Carefully Pack Your Item Please safely package the merchandise in its original packaging with all its original contents. Please note that we cannot be held responsible for any return that gets lost or damaged on its way back.
Please note that although we are responsible for getting your product from our warehouse to your carrier, any event that follow is the responsibility of the customer (you) and your third-party carrier. Any package exceeding one pound 1 lb.As noted above, domestic packages that weigh less that one pound 1 lb. All domestic packages that exceed one pound 1 lb.